REFUND AND CANCELLATION POLICY

1. Introduction

This Refund and Cancellation Policy (the "Policy") governs all transactions processed through the Wingman Pro platform (the "Platform"), owned and operated by RallyUp Solutions Private Limited ("Company", "We", "Us", or "Our").

By purchasing memberships, event tickets, merchandise, or other services on the Platform, you (the "User" or "Member") acknowledge and agree to the terms outlined below.

2. Role of the Platform

Wingman Pro acts as a technology facilitator and intermediary between the User and the respective Supporters' Club / Fan Group (the "Club"). We provide the infrastructure for Clubs to manage their operations, including the collection of fees.

Important: The decision to grant a refund rests primarily with the specific Club from which you purchased the service or product, subject to their individual policies and the terms agreed upon between the Company and the Club.

3. Eligibility for Refunds

Refunds are not automatic. Eligibility is determined based on the following criteria:

• 3.1 Club Discretion: The availability of a refund is strictly subject to the associated Supporters' Club opting to provide such refunds for the specific event, membership, or product.
• 3.2 Partial vs. Complete Refunds: Refunds may be full or partial, depending on the specific policy configuration chosen by the Club for that transaction.
• 3.3 Time-Based Deductions: For event tickets or time-sensitive purchases, the quantum of a partial refund (if applicable) will depend on the date of purchase relative to the date of the refund request and the scheduled event date.

4. Non-Refundable Components

Regardless of the Club's decision to approve a refund, certain processing costs incurred during the initial transaction are strictly non-refundable.

• 4.1 Platform Fees: Service charges levied by Wingman Pro for the use of the Platform.
• 4.2 Payment Gateway Fees: Transaction fees charged by our payment partner (RazorPay).
• 4.3 Taxation: Any Goods and Services Tax (GST) or other applicable taxes collected on the Platform Fees and Gateway Fees.

Calculation: Refund Amount = (Total Paid Amount) - (Platform Fee + Gateway Fee + GST).

5. Processing and Timelines

• 5.1 Payment Partner: All refunds are processed via our authorized payment gateway partner, RazorPay.
• 5.2 Timeline: Once a refund is approved by the Club and initiated by RallyUp Solutions, the processing time is subject to RazorPay's banking guidelines. Typically, funds are credited back to the source account within 24 hours to 7 working days.
• 5.3 Delays: The Company shall not be liable for delays caused by the banking system or the User's card issuing bank.

6. Club-Specific Policies

• 6.1 Variance: Supporters' Clubs retain the right to draft and enforce their own specific Refund & Cancellation policies which may be stricter than the general terms of this Platform.
• 6.2 User Responsibility: Users are strictly advised to review the specific terms and conditions displayed by the Club on the checkout page before making a payment. In the event of a conflict, the Club's specific event/membership policy shall prevail regarding the eligibility of the refund, while this Policy shall prevail regarding the process and deductions.

7. Fulfilment and Disputes

• 7.1 Processing Authority: RallyUp Solutions Private Limited will process refunds only as explicitly agreed upon with our Club Partners during the contractual agreement. We do not process refunds unilaterally without the Club's authorization.
• 7.2 Disputes: Any dispute regarding the quality of the event, merchandise, or membership benefits must be taken up directly with the respective Supporters' Club. Wingman Pro is not responsible for the fulfilment of the service deliverables.

8. Amendments to Policy

• 8.1 Right to Modify: This Policy is subject to change without prior notice. Modifications may be deemed necessary by:
  • RallyUp Solutions Pvt. Ltd. (The Platform)
  • RazorPay (The Payment Gateway)
  • The Supporters' Club (The Merchant)
• 8.2 Acceptance: Continued use of the Platform following any changes constitutes acceptance of those changes.

9. Contact Information

If you have questions regarding a specific transaction or wish to initiate a refund request (subject to eligibility), please contact:

• Primary Point of Contact: Wingman Pro Support
• Platform Email: support@wingmanpro.tech
• Primary Point of Escalation: Ankit Ameria
• Platform Escalation: ankit@wingmanpro.tech
• Escalation Mandate: Support Ticket Number is mandatory for any escalation.
• Registered Office: Apna Ghar Unit no. 13 CHS L, Andheri, Mumbai- 400053, Maharashtra.